Typical issues

For Citrix Users

When Scanner for Remote Desktop is to be used in Citrix session, it may compete with Citrix TWAIN redirection. You will be requested to disable Citrix TWAIN redirection during the installation. If Scanner for Remote Desktop is already installed and Citrix TWAIN redirection is enabled you should disable it as described below:

  • In the Citrix session, open Start > All Programs > Citrix > Citrix Studio.
  • Create new policy or edit existing.
  • In the Edit window search for Client TWAIN device redirection and configure it as Prohibited.

If there is a bug with the functionality of our software, do the following:

(in order to improve the performance of your PC).

If our software crashes, do the following:

If there is a BSOD caused by our software, do the following:

If you cannot connect to remote side after installing (reinstalling) Citrix Receiver/Workspace, VMware View Client, Amazon Client, Teradici Client: